FAO'S

                       FREQUENTLY   ASKED QUESTIONS

 

SHIPPING AND DELIVERY INFORMATION

 

1.    How long does it take to deliver?

         Orders are usually dispatched within 24 hours after placing the order. Our logistics partners usually delivers the shipments within 2-3 days in metro cities & 5-7 days in non-metro cities from the time we dispatch your order.

 

2.    Is Cash on Delivery (COD) available ?

Yes we offer Cash on delivery for all orders with a 130 rupees shipping plus cash handling charge.

 

3.    Do you offer Express Shipping ?

Yes express Shipping is available with a 200 rupees shipping charge for all orders.

 

4.    How can I track my order?

You will receive tracking details with link provided via email-id as soon as the order is dispatched.

 

5.    Can I change the address before dispatch ?

No you cannot change the address after an order is placed. However please ensure to provide recheck all the details before placing the order.

 

6.    My order is not dispatched yet why?

Orders usually dispatch within 24 working hours after placing an order. During high sales or high demand, it might take slightly longer than usual.

 

7.    Can I cancel my order?

Yes you can cancel the order before dispatch.

8.    My order is already dispatched. Can I cancel the order?

Orders once dispatched cancellations may not be possible.

 

RETURNS AND EXCHANGES

 

9.    Do you offer returns and exchanges ?

We offer returns or exchanges ,in case of damaged or incorrect products. Please contact us within 48 hours of delivery with images, and we will further assist you through the return process.

 

10. What if I receive a damaged or incorrect products ?

Please contact us at suwithin 48 hours of delivery with images and we will assist you promptly through the process.

 

            PAYMENTS METHODS

 

11. What payment modes do you accept ?

Credit/Debit card, UPI (Google pay,Phone pay ), Net Banking, Cash on delivery (COD).

 

12. Is it safe to make payments on your website ?

Yes all transactions are secured and 100% accepted & encrypted through trusted payment gateways.

 

 PRODUCT INFORMATION

 

13. What type of jewellery does Phooljhari specializes in ?

Phooljhari specialises in Bridal earrings and Maangtikka sets in Kundan and specializes in wedding and festive designs for your special occasions.

 

14. Are the earrings allergy-free?

Yes our jewellery is designed for skin friendly and safe for sensitive skin.

 

15. Will the colour of jewellery fade away ?

With proper care, the colour will last long. Please ensure to avoid direct contact with water, perfumes for best durability.

 

16. Are the colours exactly as shown in the image ?

Slightly colour variations might might vary due to mobile screen brightness, all our products are shot under natural light photography with high accuracy and we promise to deliver of get what you see.

 

17. How do I take care of my jewellery?

  • Always store your jewellery in a cool & dry place away from direct heat and sunlight.
  • Avoid contact with soap, water, perfume and harsh chemicals.
  • let the lotions, makeup, perfume dry completely before wearing jewellery.
  • gently wipe with a soft dry cloth after every use.
  • Store pieces seperately to avoid scratches and tangling.